Terms of service

Terms of Service

Last updated: June 2026

Overview

Welcome to Hook & Hull Co. The terms "we", "us", and "our" refer to Hook & Hull Co Limited. Hook & Hull Co Limited operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Hook & Hull Co is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced here (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

Section 1 – Access and Account

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, and that you have given us consent to allow any minor dependents to use the Services on devices you own or manage.

To use the Services, including browsing our store or purchasing products, you may be asked to provide information such as your email address and billing, payment, and shipping details. You confirm that all information you provide is correct, current, and complete, and that you have the right to provide it. You are responsible for keeping your account credentials secure and for all activity on your account. You may not transfer, sell, assign, or licence your account to anyone else.

Section 2 – Our Products

We make every effort to represent our products accurately. Colours and product appearance may differ from how they look on your screen due to your device and its settings. All product descriptions are subject to change at any time without notice. We may discontinue any product at any time and may limit the quantities of any product we offer to any person, region, or jurisdiction.

Section 3 – Orders

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order at our discretion, and your order is not accepted until we confirm it. We must receive and process your payment before an order is accepted. Please review your order carefully before submitting, as we may be unable to accommodate cancellations after an order is accepted. If we do not accept, change, or cancel an order, we will try to notify you using the email, billing address, or phone number provided at the time of the order. Your purchases are subject to return or exchange in accordance with our Returns & Refund Policy.

Section 4 – Prices and Billing

All prices are shown in New Zealand dollars (NZD). Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless stated otherwise, posted prices do not include shipping, customs, or import charges. You agree to provide current, complete, and accurate payment and account information, and to keep it updated so we can complete your transactions and contact you as needed.

Section 5 – Shipping and Delivery

Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you. Full details are set out in our Shipping Policy.

Section 6 – Intellectual Property

Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection, and arrangement of them, are owned by Hook & Hull Co Limited, its affiliates, or its licensors, and are protected by New Zealand and international intellectual property laws. These Terms allow you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any of the material on the Services without our prior written consent. Hook & Hull Co's names, logos, product and service names, designs, and slogans are trademarks of Hook & Hull Co Limited or its affiliates or licensors, and you must not use them without our prior written permission.

Section 7 – Third-Party Tools and Links

We may give you access to third-party tools that we neither monitor nor control, and the Services may contain links to websites operated by third parties. We provide access to such tools "as is" and "as available" without warranties of any kind, and we are not responsible for the content, accuracy, or practices of third-party websites. If you access third-party tools or sites, you do so at your own risk and should review their terms and policies.

Section 8 – Relationship with Shopify

Hook & Hull Co is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Hook & Hull Co Limited. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sale between you and Hook & Hull Co Limited, including any injury, damage, or loss resulting from products and services. You release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Hook & Hull Co Limited.

Section 9 – Privacy

All personal information we collect through the Services is subject to our Privacy Policy. Because the Services are hosted by Shopify, certain information may also be subject to Shopify's Privacy Policy. Information you submit may be transmitted to and shared with Shopify and other service providers, which may be located in countries other than where you reside, in order to provide the Services to you. By using the Services, you acknowledge that you have read these privacy policies.

Section 10 – Your Rights Under New Zealand Consumer Law

Nothing in these Terms limits or excludes your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other New Zealand consumer protection law. Where those Acts apply, they take precedence over any inconsistent provision in these Terms. If a product fails to meet a consumer guarantee, you are entitled to a repair, replacement, or refund as set out in those Acts and in our Returns & Refund Policy.

Section 11 – Feedback

If you submit ideas, suggestions, feedback, reviews, or other content ("Feedback"), you grant us a perpetual, worldwide, sub-licensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display that Feedback in any medium for any purpose, including commercial use. You confirm that you own or have the necessary rights to your Feedback, that it does not violate any third-party right, and that it is not unlawful, abusive, or obscene. We are under no obligation to keep Feedback confidential, to pay for it, or to respond to it.

Section 12 – Errors, Inaccuracies, and Omissions

Occasionally there may be information in the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any such errors and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after you have submitted your order.

Section 13 – Prohibited Uses

You may use the Services for lawful purposes only. You must not use the Services to break any law, infringe intellectual property rights, harass or harm any person, transmit false or misleading information, distribute spam or malicious code, collect others' personal information, or interfere with or circumvent the security of the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have breached any part of these Terms.

Section 14 – Disclaimer of Warranties

The information presented through the Services is provided for general information purposes only, and we do not warrant that it is accurate, complete, or useful. Any reliance you place on it is at your own risk. Except as expressly stated by us, the Services and all products offered through them are provided "as is" and "as available" without representations, warranties, or conditions of any kind, either express or implied, to the fullest extent permitted by law. Nothing in this section limits the guarantees that apply under the Consumer Guarantees Act 1993.

Section 15 – Limitation of Liability

To the fullest extent permitted by law, Hook & Hull Co Limited, our partners, directors, officers, employees, affiliates, agents, contractors, and service providers, and those of Shopify and its affiliates, will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Services or any products purchased through them. This limitation does not exclude or limit any liability that cannot be excluded or limited under New Zealand law, including under the Consumer Guarantees Act 1993.

Section 16 – Indemnification

You agree to indemnify and hold harmless Hook & Hull Co Limited, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, arising out of your breach of these Terms, your breach of any law or third-party right, or your use of the Services.

Section 17 – Severability and Entire Agreement

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue in full force. These Terms, together with any policies posted by us, constitute the entire agreement between you and us regarding your use of the Services and supersede any prior agreements. Our failure to enforce any right or provision is not a waiver of that right or provision.

Section 18 – Assignment

You may not transfer or assign these Terms or any of your rights or obligations under them without our prior written consent, and any attempt to do so is void. We may transfer or assign these Terms and our rights and obligations without your consent or notice.

Section 19 – Termination

We may terminate these Terms or your access to the Services at our discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. Provisions that by their nature should survive termination, including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law, will continue to apply.

Section 20 – Governing Law

These Terms, and any separate agreements under which we provide you Services, are governed by and construed in accordance with the laws of New Zealand. You and Hook & Hull Co Limited submit to the non-exclusive jurisdiction of the New Zealand courts.

Section 21 – Changes to These Terms

You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically. Your continued use of the Services after changes are posted constitutes acceptance of those changes.

Contact Us

Questions about these Terms of Service can be sent to us at info@hookhullco.nz.

Hook & Hull Co Limited
40 Iwa Street, Tasman, Māpua 7005, New Zealand
Email: info@hookhullco.nz
Phone: +64 27 545 7905
Support hours: Monday to Friday, 9:00 AM to 5:00 PM (NZST)
NZBN 9429053702791 · NZ Company No. 9432610