Shipping policy

Shipping Information

At Hook & Hull Co, we work hard to get your order packed and shipped as quickly as possible.

Orders are typically processed within 1–3 business days after payment is received.

During sales, promotions, or peak periods, processing times may be slightly longer.

Estimated delivery times:

Please note these are estimated timeframes and may vary depending on courier delays, customs processing, or remote delivery locations.

Once your order has been shipped, you’ll receive a confirmation email with tracking information where available.

Shipping costs are calculated at checkout based on your location and the size of your order.

We may occasionally offer free shipping promotions on selected products or order values.

International customers are responsible for any customs duties, import taxes, or additional fees charged by their country.

Hook & Hull Co is not responsible for delays caused by customs clearance.

Please ensure your shipping address is correct before placing your order.

Hook & Hull Co is not responsible for parcels delivered to incorrectly entered addresses.

If your parcel arrives damaged or appears lost in transit, contact us as soon as possible at:

Please include:

We’ll work with the courier to help resolve the problem.

For shipping questions or support:

Hook & Hull Co

info@hookhullco.nz