Support & Enquiries
Contact Us
Have a question about your order, product compatibility, shipping, returns,
or need help finding the right marine part? Send us a message and we’ll get back to you as soon as possible.
Business Information
Business: Hook & Hull Co Limited
Company No: 9432610
NZBN: 9429053702791
Location: Nelson, New Zealand
Store Type: Online marine parts supplier
Contact Details
info@hookhullco.nz +64 27 545 7905Please include your order number if your enquiry relates to an existing order.
Customer Support
We help with product questions, order enquiries, shipping questions, returns information and general marine parts enquiries.
Customer Information
Clear shipping, returns and product support information before checkout.
Shipping Information
- Orders are processed as quickly as possible after payment is confirmed.
- Delivery times can vary depending on supplier stock, courier service and product availability.
- Tracking is provided where available.
- If an item is delayed or unavailable, we will contact you using the email provided at checkout.
Returns & Refunds
- Contact us as soon as possible if there is an issue with your order.
- Items must be unused, in original condition and with packaging where applicable.
- Some fitted, electrical or special-order items may not be eligible for return once used or installed.
- Approved refunds are processed back to the original payment method.